Toyota: Spreading Smiles of Satisfaction
‘Bring Home Joy … Bring Home A Toyota’ is a line deeply etched in the hearts and minds of customers in Oman. It reflects the customer delight associated with Toyota – a brand that has not merely lived up to its promise, but has elevated customer satisfaction to a new high.
Indeed, Toyota is one of the most trusted brands in Oman. Its popularity has been growing over the years is not only due to the product’s excellence but also to the ‘customer firsts’ in marketing and after sales support pioneered by the Saud Bahwan Group.
Saud Bahwan Group’s initiatives & investments have included painstakingly building a world class Sales, Parts and Service infrastructure. Enormous, yet easily accessible, it provides a full-fledged Toyota facility within a 50 Kms radius of every customer – anywhere in Oman.
In Muscat, the Toyota Service Centre is one of the world’s largest state-of-the-art facilities, equipped with 745 stalls. Saud Bahwan Group is proud to extend expert ‘service with a smile’ to customers – round the clock, round the year.
The state of the art Mega Body Shop at Ghala is amassive operation employing sophisticated assembly line repair systems offering prompt service to customers with minimum waiting time.
Also located in Muscat, the Toyota Warehousing facility spread over 62,5000 Sq. m., stocks over 150,000 line items and distributes them across a nation of 309,500 Sq. Km. – ensuring delivery within hours, anywhere in Oman.
These massive investments, coupled with Saud Bahwan Group’s dynamic marketing initiatives provide Toyota the leading edge. Strategic, timely promotions that are periodically deployed, sharpen and surpass customer expectations.
Innovative schemes, exclusive customer meets, motor shows and caravan road shows further fuel customer enthusiasm – to enhance the ‘total Toyota experience’.
While thousands of individual owners of Toyota are almost unanimous in their reason for having bought it, the brand has also become a favourite with large and small institutional buyers. Many of them have totally standardised their fleet with Toyota.
Saud Bahwan Group’s ingenious and innovative efforts to make Toyota synonymous with automobiles in Oman have been recognised and rewarded by innumerable awards from Toyota Motor Corporation. Including the ‘Best Management’ award – a first amongst 175 Toyota distributors across the world. The Group has also been consistently ranked amongst the world’s top 5 distributors by Toyota Motor Corporation…
These tributes to Saud Bahwan Group’s spirit of excellence spur the group to reach ever higher … achieve ever greater levels of customer satisfaction.